Shipping policy
SHIPPING INFO
Q. Do you ship INTERNATIONALLY?
Yes, we do! We are unable to ship to PO Boxes within Canada or US.
Q. What are your SHIPPING RATES and DELIVERY STANDARDS?
Please see shipping rates at checkout.
Please be aware that shipping delivery standards are approximate. Once out of our facilities and in the care of shipping carriers, we are not responsible for shipping delays which are beyond our control in unexpected events such as labour disruptions, inclement weather, peak shopping seasons etc.
Q. Can you RUSH my order if I am in a hurry for it?
In some cases, we are able to offer expedited shipping upgrades at additional fees. If this is a service you require, we ask that you reach out to us at support@north48tradingco.com to let us know PRIOR to placing your order so that we may provide you with a shipping upgrade cost as provided to us by carriers.
Q. When can I expect to see my item ship?
Typically, our items are produced within 2-5 business days.
Upon receiving shipping confirmation of your order, we will come back to you to provide you with your tracking number. We are big on communication here at North 48°, and commit ourselves to keeping you informed.
Q. Will I be charged CUSTOMS DUTY or TARIFFS?
We ship from the US and Canada. We are not responsible for any customs fees or tariffs once entering your country.
Q. Which SHIPPING CARRIERS do you use?
We typically ship via FedEx, UPS or Canada Post where possible, and other major carriers when necessary. We do our best to ship to you with the quickest, safest, and most reliable method possible, and stay atop carrier labour disputes to see you with your product without interruption.
Q. I need to CHANGE the SHIPPING ADDRESS for my order!
It is the customer’s responsibility to double-ck that the shipping address is correct at the time of ordering. As once your order goes into production, we are unable to make changes. Please be sure at the time of ordering to avoid delays or a lost package due to incorrect address.
Q. What if my item HASN’T YET ARRIVED?
During peak seasons ie Christmas time, or bad weather, it can happen that your order gets caught up in a shipping gridlock. However rare, it can happen. We ask that you be patient as these situations are completely out of our hands, and beyond our control. Please make us aware of the situation however, as we may be able to obtain info from the shipper further to that offered on their online tracking site. Contact us at support@north48clothingco.com with your enquiry, and we are more than happy to look into it further on your behalf.
Q. What if my item arrives DAMAGED?
On the extremely rare occasion, damage can occur to items while in transit. If you receive a damaged item or one with defects, please reach out to us right away at support@north48clothingco.com with photos of the item’s damage, and its original packaging which we ask that you retain as well. Once inspected, our support team will reach out to you upon conclusion and initiate a replacement order for your damaged item and dispatch to you 𝐅𝐑𝐄𝐄 𝐎𝐅 𝐂𝐇𝐀𝐑𝐆𝐄!